All ready made items will ship within two weeks. For custom made pieces, please expect approximately 5-6 weeks for your order to be produced, packaged and prepared for shipment. For a more specific timeline, please email Aileen at The Urban Loom.
Returns & Exchanges
I gladly accept returns and exchanges. Please contact me within 14 days of delivery and ship items back within 14 days of delivery. Unfortunately, I am unable to accept cancellations, but please contact me if you have any problems with your order. Custom pieces cannot be returned or exchanged. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The Urban Loom
174 Pacific Street, 2F
Brooklyn, NY 11201